Stay Ahead with Firstsource

Go to the main content section.Welcome, glad to hear from you! Sign In Beginning of the main content section. Printable Format The action cannot be completed. Cookies are not enabled on your browser. Please enable cookies in your browser preferences and refresh your browser to continue. 

Privacy Agreement 

Select a language 

Privacy Notice for Job Applicants


The Company, its subsidiaries and affiliates (as identified to you during your application process), is the company that is recruiting for the job vacancy for which you have applied. The Company will process your personal information as described in this Privacy Statement and will be responsible for complying with applicable data protection laws.


The Company respects your privacy and will treat your personal information as confidential. We will use and share your personal information as described in this Privacy Statement.


Personal information we collect about you 

When you apply for a job at the Company, we will ask you to provide us with personal information about yourself so we can evaluate your application. If this information is not provided, our ability to consider you as a candidate may be limited. You may also provide us with your personal information that we have not specifically requested (for example, your resume/CV may contain information about your hobbies and social preferences). All information is provided on a voluntarily basis and you determine the extent of information that you provide to the Company.


(i) Personal Information.
The kind of personal information we collect about you may include:
− Name, identity and contact details – such as your name, address, email address, telephone, other contact information and personal preferences
− Employment details - such as details of your employment background, including position, work experience, employment references, salary and other compensation requests
− Background information – such as your educational background including degrees, certificates, transcripts, credit history and/or criminal background screenings (where relevant to your application and permitted under applicable law)
− Financial Information - such as salary, tax information, benefits, expenses, company allowances, stock and equity grants
− IT Information – such as certain technical information from you about your visit to our website using “cookies” and other similar technologies. For more information please refer to The Company’s online privacy statement on our website
− Any other information in your application that you choose to share with us - such as personal preferences, hobbies, social preferences, etc.


(ii) Sensitive Personal Information.
The Company does usually not request or require sensitive personal information regarding religion, health, sexual orientation or political affiliation in connection with your application. If you have a disability and would like for us to consider an accommodation, you may provide that information during the recruitment process.

The Company may ask for information such as race, ethnicity or gender for the purposes of monitoring equal opportunity; however, for the purposes of your application we do not require applicants to provide this information. If you provide this information, it will not be considered in the hiring or selection process. To the extent that you provide us with sensitive personal information (race, ethnicity, political opinions or beliefs, membership of a trade union or political party, physical or mental health information, sexual orientation or information related to criminal convictions or offences), you expressly authorize the Company to handle such information in accordance with this Privacy Statement.


(iii) Information from other third parties
From time to time, we may obtain information about you from public sources or third parties. For example, we may conduct background screenings through a third-party service provider and verify information that you have in your application that relates to your past education, employment, credit and/or criminal history, as allowed by applicable law. You may also choose to provide us with access to certain personal information stored by third parties such as job-related social media sites (for example, LinkedIn). By authorizing the Company to have access to this information, you agree that the Company may collect, store and use this information in accordance with this Privacy Statement.
We may also obtain and share information through our affiliated companies and group of businesses including the Company and affiliates. 


How The Company uses your personal information


The Company will use your personal information for the following purposes:
− recruitment, selection, evaluation and appointment of job candidates (temporary or permanent) for the job you have applied for and for subsequent job opportunities
− general HR administration and management (in case you become a Company employee)
− carrying out satisfaction surveys (for example, to manage and improve the recruitment process)
− application analysis such as verification of your employment reference(s) that you have provided, background checks and related assessments
− compliance with corporate governance and legal requirements (for example, to monitor diversity requirements)
− communicate with you and to inform you of current status of your application and future opportunities (unless you have told us that you do not want us to keep your information for such purposes).


Profiling and automated decision making 

The Company may also process your personal data in relation to your application for data and statistical analysis. We may deploy specific technologies for the purposes of enabling certain global-level recruiting analysis and diversity monitoring with your consent where permitted by applicable law, to comply with legal requirements or in the Company’s legitimate interests. The Company does not make any automated decisions in relation to your application without human involvement.


With whom will the Company share your personal information? 

We take care to share your personal information only with those who really need it in order to perform their tasks and duties, and to third parties with a legitimate business need. We may disclose your personal information to the following types of third parties:


(i) Other related group companies
Your personal information may be shared for the purposes described above with other companies within the Company and its affiliates. A list of other companies within our corporate umbrella is available on our online privacy statement on our website.


(ii) Third party service providers
We may also share your personal information with third parties who provide services to us such as recruitment agencies, consultants, background services and attorneys. If your personal information is shared in this way, the Company will do so only on a “need-to-know” basis and we will seek to ensure it is only used in connection with the functions or services these parties will be performing for the Company and that your personal information is treated by them in a confidential manner. These service providers that the Company uses may change depending on the particular entity that employs you and may change over time but we will always seek to ensure that any third parties who handle your personal information will do so in a manner consistent with this Privacy Statement and in accordance with applicable law.


(iii) Other third parties
The Company may also disclose your personal information to other third parties including:
− As necessary to comply with our legal obligations, including in order to respond to a lawful government request, court order, administrative or judicial process (such as a subpoena or search warrant)
− As necessary to establish, exercise or defend our legal rights
− As necessary to protect your vital interests (for example, we may need to share your personal information with third parties in the event of an emergency)
− Where we have otherwise obtained your consent
How long we keep your personal information 

We will keep your personal information for as long as necessary in connection with the purposes described in this Privacy Statement and in accordance with the Company’s retention policy and applicable law. If you want to learn more please reach out by the appropriate email for your employer:


Firstsource Solutions (MedAssist)

Firstsource Transaction Services
One Advantage
Firstsource Advantage
Sourcepoint Mortgage

Security and Confidentiality 

We maintain (and require our service providers) to maintain appropriate organizational and technical measures designed to protect the security and confidentiality of any personal information we process. If you have any questions on the security measures that we use to secure your personal information, you may contact us as follows:


Firstsource Solutions (MedAssist)

Firstsource Transaction Services
One Advantage
Firstsource Advantage
Sourcepoint Mortgage

Your responsibilities 

You are responsible for the information you provide to the Company and that it is honest, truthful, accurate and not misleading in any way. If you provide information concerning any other person such as individuals you provide as references, you are responsible for providing any notices and ensuring your referee consents to the Company collecting and processing that information as described in this Privacy Statement.

Changes to this Privacy Statement We will only use your personal information in the manner described in this Privacy Statement. However, we reserve the right to change the terms of this Privacy Statement at any time by posting revisions to our website/intranet. If at any time, we decide to use your personal information in a manner that is different from that stated at the- time it was collected, you will be given notice.

Contact the Company
Please contact the Company if you have privacy questions or concerns, or wish to make a complaint by sending an email to the appropriate email address for your employer:


Firstsource Solutions (MedAssist)

Firstsource Transaction Services

One Advantage
Firstsource Advantage
Sourcepoint Mortgage