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Privacy Agreement 

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Firstsource Solutions Limited, a RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN), is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.
We are trusted custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
  • Our clientele includes Fortune 500 & FTSE 100 companies.
  • We operate from 39 delivery centers with over 19,000 employees
1. Scope

All individuals applying for a job vacancy with Firstsource Solutions UK Limited

2. Privacy notice

2.1 Who are we?
Firstsource Solutions UK Limited is a business processing outsource company who collects and stores personal information regarding employees, clients, and as an outsourcing solutions provider, our client’s customers. Firstsource Solutions UK Limited is committed to ensuring this data is collected and processed fairly, lawfully and in a transparent manner and commits to adhering to the statutory duty to comply with the General Data Protection Regulation (GDPR). Our UK Head Office address is Firstsource Solutions UK Limited, Space One, 1 Beadon Road, London, W6 0EA
Our Data Protection Officer can be contacted at:
  • Firstsource Solutions UK Limited, Space One, 1 Beadon Road, London, W6 0EA
The personal data we would like to collect and process on you is:
Personal Data type: Source (where Firstsource obtained the personal data from if it has not been collected directly from you, the data subject. Note if the personal data has been accessed from publicly accessible sources):
Name Data Subject
Address Data Subject
Email Address Data Subject
Gender Data Subject
Contact Number Data Subject
Date of Birth Data Subject
Qualification Data Subject
Employment History Data Subject
Reference Details Data Subject
Ethnicity Data Subject
Health Information Data Subject
Criminal Offence Details Data Subject
Credit Check Details Data Subject
Eligibility to Work Documentation Data Subject

The personal data we collect will be used for the following purposes:
  • We need to process data to take steps as part of the recruitment process, prior to entering a contract with you. We may also need to process your data to enter into a contract with you if you are successful in your application for employment.   
  • In some cases, we need to process data to ensure that we are complying with our legal obligations. This includes eligibility to work documentation.
Our lawful basis for processing for the personal data:
  • Legal Obligation   
  • Legitimate Interests
  • Article 9 for special category data. Article 9(2)(b) – employment.
  • Data Protection Bill – Schedule 1 Employment
Any legitimate interests pursued by us, or third parties we use, are as follows:
  • We process health information in the interest of providing reasonable adjustments.
  • We process ethnicity information in the interest of monitoring equality.
The special categories of personal data concerned are:
  • Ethnicity
  • Health Information
  • Gender
  • Community Background Information (Northern Ireland only)
2.2 Disclosure
Firstsource Solutions UK Limited will pass on your personal data to third parties during the recruitment process. The following third parties will receive your personal data for the following purpose(s) as part of the processing activities:
Third country (non-EU)/international Organization Safeguards in place to protect your personal data Purpose
Disclosure & Barring Service (DBS) UK Information processed directly on the website by the recruitment team and stored securely on the access controlled website. For the purpose of pre-employment criminal conviction checks for England and Wales.
Disclosure Scotland Information processed directly with Disclosure Scotland for background checks, criminal record and credit checks. For the purpose of pre-employment checks in Scotland and Northern Ireland.
Taleo, India Information is processed directly on Taleo system by the data subject and is held securely on an access controlled system. For the purpose of job applications and pre-employment credit checks.
Pass, UK

Information is processed directly through the Pass system by the data subject and held in an access controlled system.

For the purpose of data collection and background checking

2.3 Retention period
For successful candidates Firstsource Solutions UK Limited will process personal data and will store the personal data for the length of your employment. In addition, further retention periods apply for Payroll and Recruitment information which will be held for up to 7 years after your employment ceases. Background checks for criminal convictions and credit checks will be completed on successful candidates and will be held on the Taleo portal for 24 months. If you are unsuccessful in an application Firstsource Solutions UK Limited will retain your information for 1 year.

2.4 Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

  • Right of access - you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review: in the event that Firstsource Solutions UK Limited refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below.

All of the above requests will be forwarded on should there be a third party involved in the processing of your personal data.


2.5 Complaints

In the event that you wish to make a complaint about how your personal data is being processed by Firstsource Solutions UK Limited (or third parties above), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Firstsource Solutions UK Limited’s Data Protection Officer.

The details for each of these contacts are:


Supervisory authority contact details Data Protection Officer (DPO)
Contact Name:  Information Commissioners Officer Data Protection Officer 
Address line 1:  Wycliffe House  Space One 
Address line 2:  Water Lane 1 Beadon Road 
Address line 3: Wilmslow London 
Address line 4: Cheshire W6 0EA 
Address line 5: SK9 5AF  
Telephone: 01625 545 745  

3.Privacy statement

Personal data

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

“any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

How we use your information


This privacy notice tells you how we will collect and use your personal data for the purposes of our recruitment process. The information collected will not be used for any other purpose than the recruitment process. If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your HR file (electronic and paper based) and retained during the period of your employment and in some circumstances afterwards. The periods for which your data will be held should you become an employee will be provided to you in the privacy notice for employees. For unsuccessful applicants this data will be retained for 1 year.


Why does Firstsource Solutions UK Limited need to collect and store personal data?

 As an employer we need to collect personal data for the purposes of employment, including recruitment, HR and payroll activities as well as managing performance. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

Will Firstsource Solutions UK Limited share my personal data with anyone else?

 We may pass your personal data on to third-party service providers contracted to Firstsource Solutions UK Limited in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with Firstsource Solutions UK Limited procedures.

How will Firstsource Solutions UK Limited use the personal data it collects about me?

 Firstsource Solutions UK Limited will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Firstsource Solutions UK Limited is required to retain information in accordance with the law, such as information needed for income tax and audit purposes.

Under what circumstances will Firstsource Solutions UK Limited contact me?

 Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.


Firstsource Solutions UK Limited at your request, can confirm what information we hold about you and how it is processed. If Firstsource Solutions UK Limited does hold personal data about you, you can request the following information:

  • Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of Firstsource Solutions UK Limited or a third party, information about those interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority.
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

What forms of ID will I need to provide in order to access this?

Firstsource Solutions UK Limited accepts the following forms of ID when information on your personal data is requested:
Passport, driving licence, birth certificate, utility bill (from last 3 months).


Contact details of the Data Protection Officer:

Data Protection Officer contact details

Contact Name: Data Protection Officer
Address line 1: Space One
Address line 2: 1 Beadon Road
Address line 3: London
Address line 4: W6 0EA